Snoonu
Doha, Qatar
Aug 2025 — Feb 2026
- Migrated the company's on-premises ZKBioTime attendance platform — 15 biometric terminals serving 500+ staff — to Google Cloud with zero downtime, delivered as an assigned project alongside daily operations.
- Ran the Snoomart dark-store IT refresh: gathered requirements with store managers, audited assets for replacement or upgrade, and right-sized each store's internet bandwidth after verifying the reported slowness.
- Deployed and managed the network and firewall estate — IPsec site-to-site VPNs, switching and wireless — supporting 500+ endpoints; primary on-call for critical incidents.
- Led the department's ITSM gap analysis (solo project; analysis and action plan delivered), and owned incident lifecycle management in Jira to SLA.
- Managed 500+ Windows and macOS endpoints through Hexnode MDM: approved-application deployment, security patching and compliance reporting.
- Managed identity and access for enterprise applications with a monthly recurring IAM audit; owned vendor management, procurement and the licence lifecycle.
